HeadshotForge / Contact

Contact

Last updated

Support at HeadshotForge is handled by email. Write to headshot-pro@aigenhub.us and a person will read your message. Include the email address you used at checkout so we can find your order, and tell us what went wrong. We aim to reply within one business day.

How to reach a person

Email is the way to reach us: headshot-pro@aigenhub.us. Every message is read by a person, and replies come from the same address.

If you have already written and had no reply within a day, send your message again. Email providers sometimes filter replies, so check the spam folder for the address you used at checkout.

What to include for an order question

  • The email address you used at checkout. This is how we find the order.
  • Your payment reference or receipt from Stripe, or the date of the order and the amount paid.
  • The style and the pack you chose.
  • What went wrong — a download link that never arrived, an image you want looked at, or a delivery to the wrong address.
  • A screenshot or the exact wording of any error you saw, if you have one.

What we can help with

  • Orders that have not arrived, or delivery emails that never came.
  • Refund requests, including headshots that were not what you expected.
  • Privacy requests, such as deleting your photos and order data.
  • Marketing emails you cannot unsubscribe from.
  • Questions about styles, packs and pricing before you buy.
  • Reporting a problem with a generated image.

When to expect a reply

We aim to reply within one business day. Messages about a paid order come first, and simple questions are usually answered the same day. Refund requests go to the same address and are paid back through Stripe.

Registered contact address

Formal written notices can be sent to our registered contact address: 1600 Smith Street, Houston, TX 77002, United States.

Support is handled by email, so write to headshot-pro@aigenhub.us first: it is faster than post.

Frequently asked questions

What is the support email address?
headshot-pro@aigenhub.us, for orders, refunds, privacy requests and any other question.
How long does a reply take?
We aim to reply within one business day. Requests about a paid order come first.
My headshots never arrived. What should I do?
Check the spam folder for the checkout address, then write to headshot-pro@aigenhub.us with it and your payment reference. We resend or refund.
How do I ask for a refund?
Write to headshot-pro@aigenhub.us with your checkout email and payment reference, and say briefly what was wrong. We refund the order in full.
How do I delete my photos and data?
Write to us with the email you used at checkout. Uploads are deleted after 7 days in any case, and we delete the rest of the order data on request.

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